Privacy Policy

When you use ReserveKaru, we may collect the following types of information:

Personal Information: Name, email address, phone number, and other details you provide when creating an account or making a reservation.

Booking Information: Restaurant preferences, reservation dates, party sizes, and special requests associated with your bookings.

Location Data: With your permission, we collect approximate location data to show nearby restaurants and personalize your experience.

Usage Data: Pages visited, search queries, clicks, device type, browser, and IP address collected automatically through cookies and similar technologies.

Communications: Messages, feedback, and correspondence sent to our support team.

We use the information we collect to:

- Process and manage your restaurant reservations

- Personalize your experience with relevant recommendations

- Send booking confirmations, reminders, and receipts via email or SMS

- Marketing (Internal Only): We may use your email or phone number to send you updates about ReserveKaru, promotions, and dining rewards. We do NOT use your data for third-party marketing.

- Improve our platform's performance, features, and user experience

- Respond to your inquiries and provide customer support

- Detect and prevent fraud, abuse, and security threats

- Comply with legal obligations and enforce our terms

Strict No-Sell Policy: We strictly prohibit the selling of your personal data to any third party. Your information is used solely for the purposes of providing and improving ReserveKaru services.

We may share your data only in limited circumstances:

With Restaurants: We share your name, contact details, and booking preferences with restaurants to fulfill your reservation.

Service Providers: Trusted third-party services that help us operate (e.g., email delivery, analytics, payment processing) may access data as needed to perform their functions.

Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your information, including:

- Encrypted data transmission using SSL/TLS protocols

- Secure server infrastructure with regular security audits

- Access controls limiting data access to authorized personnel only

- Regular monitoring for unauthorized access or suspicious activity

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our protections.

We group cookies into three categories, and you choose which of them we may use:

- Strictly necessary — sign-in sessions, security, and remembering your cookie choice. These are always active because the platform cannot function without them.

- Analytics — Google Analytics, which tells us which pages are visited and how the site performs. This data is aggregated and is not used to identify you.

- Marketing & third-party — advertising measurement and personalisation, and the Trustpilot review widget. These scripts are not loaded at all unless you allow this category.

Nothing outside the strictly necessary category is set before you tell us it may be. We use Google Consent Mode, so analytics and advertising storage stay disabled until you consent.

You can change or withdraw your choice at any time using the Cookie Settings control on this page or in the site footer. You can also clear or block cookies through your browser settings, though doing so may affect some platform features.

You have the right to:

- Access the personal data we hold about you

- Correct inaccurate or incomplete information

- Delete your account and associated data

- Opt-out of marketing communications at any time

- Withdraw consent for location tracking via your device settings

To exercise any of these rights, contact us at reservekaru@gmail.com.

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for up to 90 days for backup and legal compliance purposes, after which it is permanently deleted.

ReserveKaru is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, reach out to us:

Email: reservekaru@gmail.com

Phone: 0328 0562360

Address: Lahore, Punjab, Pakistan